At Digital Mart, we prioritize customer satisfaction and aim to provide a hassle-free shopping experience. Our Return Policy ensures that buyers can confidently shop while sellers maintain transparency and accountability. Below, we detail the terms and conditions for returning products purchased through our platform.

1. General Return Policy Overview

Customers may request a return under the following conditions:

• The product is damaged, defective, or incorrect.
• The product received does not match the description or images provided on the website.
• The product has missing parts or accessories.

Returns must be initiated within 7 days of receiving the product. Items returned outside this period may not be eligible for refunds or replacements.

2. Eligibility Criteria for Returns

To qualify for a return, the item must meet the following requirements:

• Original Condition: The product must be unused, unwashed, and in its original packaging with all tags and labels attached.
• Proof of Purchase: The order ID or invoice must be provided as proof of purchase.
• Non-Returnable Items: Certain products, such as perishable goods, intimate apparel, and customized items, are not eligible for returns. A full list of non-returnable items is available on our website.

3. Return Process

Digital Mart has a streamlined return process to make it easy for customers:

1. Initiating the Return:
   • Log in to your Digital Mart account.
   • Navigate to the "My Orders" section and select the item you wish to return.
   • Click on the "Return" button and provide the reason for the return, along with any supporting photos if the item is damaged or defective.
2. Approval and Instructions: Once the return request is approved, customers will receive instructions on how to proceed.
3. Shipping the Item:
   • Pack the product securely to avoid further damage during transit.
   • Ship the product to the address provided by Digital Mart or the seller. In certain cases, a pickup service may be arranged.
4. Refund or Replacement: Once the returned product is inspected and approved, the customer will receive a replacement or refund as per their preference.

4. Refunds

• Mode of Refund: Refunds will be issued through the original payment method or as store credit, depending on customer preference.
• Processing Time: Refunds are typically processed within 7-14 business days after the returned item is inspected.
• Partial Refunds: If the returned item shows signs of use or damage, only a partial refund may be issued.

5. Replacement Policy

If a customer opts for a replacement:

• The replacement will be processed after the original product is received and inspected.
• If the requested replacement is unavailable, the customer will be offered a full refund.

6. Return Shipping Costs

• Damaged or Incorrect Items: Digital Mart or the seller will cover return shipping costs.
• Change of Mind Returns: If a return is initiated for reasons other than damage or defects, the customer may be required to bear the shipping cost.

7. Exceptions to the Return Policy

Certain items are not eligible for returns due to hygiene or safety concerns, including:

• Perishable goods (e.g., food and beverages).
• Intimate apparel (e.g., undergarments, swimwear).
• Customized or personalized products.
• Gift cards and digital products.

These exceptions are in place to maintain the quality and integrity of our offerings.

8. Seller Responsibilities

Sellers on Digital Mart are required to:

• Accurately describe and list products.
• Respond promptly to return requests.
• Process approved returns and refunds within the stipulated timeframe.

Failure to comply with these responsibilities may result in penalties or account suspension.

9. Dispute Resolution

In case of disagreements between buyers and sellers regarding returns:

• Digital Mart’s support team will mediate to find a fair resolution.
• Both parties are encouraged to provide evidence supporting their claims.

10. Customer Support

For any questions or concerns regarding returns, customers can contact Digital Mart’s support team via:

• Email: info@digital-martbd.shop
• Phone: 01622270605 Our team is available to assist you throughout the process.

11. Changes to the Return Policy

Digital Mart reserves the right to update this Return Policy at any time. Customers and sellers will be notified of significant changes. Continued use of the platform implies acceptance of the updated policy.

We are committed to making your shopping experience seamless and enjoyable. Our Return Policy is designed to protect both buyers and sellers while maintaining the highest standards of trust and transparency. Thank you for choosing Digital Mart for your shopping needs.